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Here we collected the answers to the most frequently asked questions.
You can get a SIM card on our website in 3 steps after you select the plan and add it to a cart.
- Keep your number or choose new one.
- Choose delivery on address or to Nacex Access Point and enter necessary information for delivery. If you have already got a Yolka Mobile SIM card, please enter SIM card number (ICCID) from the envelope.
- Pay for the order by any credit card.
In 1-2 days you’ll get your SIM card.
Of course, you can keep your current phone number!
- To keep your number after adding to a cart your plan choose «Keep your number». You should only enter your current Spanish number.
- After placing the order, you receive email with a link to Personal Account where you have to fill in your data (also for portability) and sign up a contract.
- To log in Personal Account enter your Yolka Mobile phone number and use PUK as a password (it is on the back of your SIM card, at the same place where the PIN code is.)
- Having entered your Personal Account, you should fill in your data and sign up the contract.
- If you don’t pass the registration in 5 days after starting usage the SIM card, we have to block your SIM card for security reason.
- If you have any questions contact us.